Frequently asked questions

NHC Portal is a SaaS management platform for web hosting businesses. It lets you manage clients, billing, cPanel provisioning, support tickets, knowledge base and more — all from a bilingual French/English interface.

NHC Portal is a Canadian alternative to WHMCS. It's natively bilingual FR/EN, Law 25 compliant, doesn't require ionCube, and includes 49 features without paid addons. Support is available in French.

Yes. The portal is developed in Quebec, license server data stays in Canada, and it includes necessary compliance features: consent, privacy policy, personal data management.

Yes. Every plan offers a free 7-day trial with all features of the chosen plan, no credit card required. You receive a license key by email.

Each license is bound to a domain. You install the portal on your server, enter your license key, and the portal automatically validates against our server. Verification is transparent and doesn't affect performance.

Yes. You can upgrade or downgrade your plan at any time. The price difference is prorated.

Your portal will stop working (redirect to license page). Your data is not deleted. You can purchase a paid plan at any time to reactivate.

PHP 8.1 or higher, MySQL 5.7+ or MariaDB 10.3+, and a web server (Apache or LiteSpeed recommended). Works on any shared hosting or VPS.

No. The portal runs on any shared hosting with PHP 8.1+ and MySQL. A VPS is recommended for Business and Enterprise plans for better performance.

No. Unlike WHMCS, NHC Portal doesn't require any proprietary PHP extension. It works with a standard PHP installation.

Yes. The Enterprise plan includes free assisted installation. For other plans, we offer an installation service for $99 (one-time).

About 15 minutes for a technical user. The web installer guides each step: database configuration, table creation, license activation and admin account creation.

Yes. Automatic provisioning via the WHM API is included in Business and Enterprise plans. Create, suspend, unsuspend and delete accounts in one click.

Absolutely. The portal is fully white-label. Change the logo, colors, company name and domain. Your clients will never see the NHC brand.

Yes, natively. The interface is available in French and English. Clients can switch languages in one click. The 380+ knowledge base articles are also bilingual.

Support is available via tickets from your client area at manager.nhchosting.ca. Support is bilingual French/English. Enterprise plan includes priority support.

Your data is on YOUR server — we don't have access. The only exchange with our server is license verification (key + domain). Licenses are RSA-signed, impossible to forge.

Yes. From your client area, you can request a license reissue to change the associated domain.